Another important element to the telecommunication business developed by PBS is the PBS Qos product. From network event registries (CDR's, IPDR's) PBS Qos generates a set of indicators which allow you to evaluate the performance of voice services and take corrective measures in the event of a decline of their quality. Among these, you can find:
ASR: Answer Seizure Rate.
NER: Network Efficiency Ratio.
ACD: Average Call Duration.
The QoS module allows you to:
Proactively improve the quality of service offered, making an increase in traffic revenue possible, either by holding customers or by increasing the length of calls.
Improve diagnose times and solutions to network failures.
Reduce received complaints due to quality problems..
Increase traffic wholesale, reducing elapsed time from closing the operation to its implementation on the network..