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Another important element to the telecommunication business developed by PBS is the PBS Qos product. From network event registries (CDR's, IPDR's) PBS Qos generates a set of indicators which allow you to evaluate the performance of voice services and take corrective measures in the event of a decline of their quality. Among these, you can find:

  • ASR: Answer Seizure Rate.
  • NER: Network Efficiency Ratio.
  • ACD: Average Call Duration.
  • The QoS module allows you to:

  • Proactively improve the quality of service offered, making an increase in traffic revenue possible, either by holding customers or by increasing the length of calls.
  • Improve diagnose times and solutions to network failures.
  • Reduce received complaints due to quality problems..
  • Increase traffic wholesale, reducing elapsed time from closing the operation to its implementation on the network..
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